Frequently Asked Questions

We're here to please, look over our common questions and answers below and if you have any other concerns feel free to call or email us.



If you don't find an answer to your question…

Call us at 250.494.8334 or email us info@thwines.com. We try to reply to all of our emails within a single day!



How long will it take to ship my order?

Orders usually ship out within 48 hours of receiving them, and transit time depends on location. Shipments to Manitoba and Saskatchewan take 3 days, Alberta 1-2 days, and BC 1 day.



What happens if the wine I receive is damaged.

We are committed to serving our customers and will work to ensure that value is received.



Do you ship year round?

Adverse winter weather affects our ability to ship to certain locations. We will notify customers in advance of shipping problems.



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